Yuskai Support

Email Yuskai support at yu.zekai@icloud.com. This is the public contact address for product support, privacy requests, account deletion assistance, safety reports, moderation questions, and intellectual-property notices.

Include only the information needed to investigate your request. Do not send government identification, financial credentials, or other sensitive documents unless Yuskai specifically explains why lawful verification is necessary and provides an appropriate method.

• The email address associated with your Yuskai account, if your request is account-specific.
• A short description of what happened and what you expected to happen.
• The Listing ID, Conversation ID, Message ID, Report ID, or other relevant identifier, if available.
• The Request ID displayed in an error message, if Yuskai provided one.
• Your iPhone model, iOS version, Yuskai app version, and the steps that produced the issue when reporting a technical problem.
• Screenshots that do not expose passwords, authentication codes, payment credentials, or unrelated private information.

Yuskai reviews requests based on severity, safety risk, available context, and operational capacity. Safety-critical issues are prioritized, but a particular response time is not guaranteed.

• Confirm that you are using the email address associated with your Yuskai account.
• Check your internet connection and try again after fully closing and reopening Yuskai.
• If a session has expired, sign out and sign in again to obtain a new session.
• If Yuskai displays a Request ID, include it when contacting support.
• If the account is restricted or suspended, open Me → Account Settings when available or contact support for clarification.

Do not create additional accounts to evade a restriction, suspension, block, or safety action. Doing so may result in further enforcement.

Signed-in users can initiate permanent deletion directly in the iOS app:

Deletion removes the authentication identity, anonymizes the profile, removes public listings and uploaded listing media, removes saved listings and block relationships, and removes sent message text. Limited anonymized safety, moderation, integrity, dispute, or legally required records may remain as explained in the Privacy Policy.

If you cannot access the in-app control, email support from the address associated with the account. Yuskai may take reasonable steps to confirm account ownership before processing the request. Deleting the app from an iPhone does not delete the Yuskai account.

• Use My Listings to view listings and their moderation status.
• Eligible active listings can be edited or closed from their management controls.
• A listing marked In Review is temporarily hidden while staff evaluates suspicious context.
• A Hidden or Rejected status means the listing is not available publicly under the current moderation decision.
• If an image upload fails, confirm network access, use a supported image, and try again without repeatedly creating duplicate listings.

For a suspected moderation error, include the Listing ID and a concise explanation. Do not republish substantially identical content to bypass review.

• Confirm that you remain signed in and have a working network connection.
• Leave the conversation and reopen it if a realtime update appears delayed.
• Do not repeatedly send the same message; Yuskai uses client identifiers to prevent duplicate delivery.
• Messaging is disabled between accounts when either participant has blocked the other.
• A restricted, suspended, deleted, or otherwise unavailable account may be unable to send or receive messages.

If a message appears threatening, deceptive, abusive, or prohibited, use the in-app report and block controls rather than continuing the conversation.

Yuskai provides reporting for listings, messages, and accounts. Pick the reason that most accurately describes the concern and provide concise, truthful context. Reports enter the moderation workflow and may be reviewed with relevant listing, profile, or message context.

• Report a listing when the listing itself is fraudulent, illegal, discriminatory, exploitative, unsafe, or seriously misleading.
• Report a message or user when the concern involves private communication, harassment, threats, impersonation, or account conduct.
• Block an account when you need to stop direct Yuskai messaging with that user.
• Do not use reporting to harass someone, retaliate, or manipulate competition between listings.

Review the Community Guidelines for detailed examples of prohibited content and possible enforcement actions.

If you believe an automated or staff decision was incorrect, email support with the relevant account email, Listing ID or Report ID, and a concise explanation of the context that should be reconsidered.

Yuskai may uphold, change, or reverse a decision based on the available evidence, severity, user history, safety risk, the Terms of Service, and the Community Guidelines. Privacy and safety considerations may limit information disclosed about another user or a report.

• Yuskai requests location only when a nearby or publishing feature needs it.
• Enable or revoke location access from iOS Settings → Privacy & Security → Location Services → Yuskai.
• Nearby search and publishing may not work correctly when location access is unavailable.
• Location results and city labels can be approximate. Review the displayed location before publishing.

The Privacy Policy explains when coordinates are processed for nearby search and when a listing's submitted location is stored.

Depending on applicable law, you may request access, correction, deletion, or other available privacy controls. Email support from the account address when possible and describe the request. Yuskai may need to verify that you control the relevant account before disclosing or changing account information.

Read the Privacy Policy for details about collected data, purposes, providers, choices, retention, and account deletion.

Yuskai does not currently process payments, hold deposits, provide escrow, arrange shipping, guarantee a transaction, or collect money on behalf of another user. Yuskai support cannot reverse, refund, or recover a payment made independently between users.

• Verify the other party, item, job, property, and material terms independently.
• Do not pay with gift cards or share redemption codes.
• Do not share passwords, one-time verification codes, banking passwords, or card PINs.
• Contact the payment provider or appropriate authorities promptly if you believe you were defrauded.

Preserve relevant evidence when it is safe and lawful to do so. Use Yuskai's report and block controls, and email support with the relevant identifiers. Do not confront a person when doing so could increase danger.

• Privacy Policy
• Terms of Service
• Community Guidelines

For any question not covered above, contact yu.zekai@icloud.com.